How Qflo Works
From sign-up to your first customer notification — here's exactly how Qflo transforms your queue management.
Create Your Account
Sign up in 30 seconds. Choose your industry template (restaurant, clinic, retail, etc.) or start from scratch.
- No credit card required
- Industry-specific templates auto-configure departments, services, and desks
- Or start blank and set up everything exactly how you need it
Configure Your Queue
Set up your departments, services, counters, and staff. Customize everything from the admin dashboard.
- Create departments (e.g., Teller, Loans, Customer Service)
- Add services within each department
- Set up desks/counters and assign staff
- Configure priority categories (elderly, VIP, etc.)
- Customize intake forms per service
Share Your QR Code
Print the QR code and place it at your entrance, counter, or on your website. Customers scan to join.
- QR codes work with any phone camera — no app download needed
- Place at your entrance, on tables, or on your website
- Customers can also join remotely before arriving
- Set up a self-service kiosk for walk-in customers
Manage from Your Dashboard
Call next customer, mark served, handle no-shows — everything from your operator panel.
- One-click "Call Next" button respects queue order and priority
- View customer info and intake form data before they arrive
- Transfer tickets between departments
- Track real-time queue statistics
Customers Track in Real-Time
After scanning the QR code, customers see their position, estimated wait time, and get live updates.
- Real-time position tracking — "You are #3 in queue"
- Estimated wait time based on average service duration
- Live updates without refreshing the page
- Works on any phone browser — iOS, Android, desktop
Instant Push Notifications
When it's their turn, customers get an instant push notification — even with the screen locked.
- Free unlimited push notifications on ALL plans
- Works on locked phones — no SMS needed
- No per-message fees — $0 cost to you
- Customers see "YOUR TURN — Go to Counter 3"
Plus, Powerful Extras
TV Display Boards
Connect any screen to show your queue in real-time. 3 layout options, dark/light themes, customizable colors.
Analytics & Insights
Track wait times, peak hours, staff performance, and customer satisfaction. Export reports as CSV or PDF.
Ready to Get Started?
Set up your first queue in under 3 minutes. Free forever for up to 50 customers/month.